Cancellation Policy

Any cancelation on behalf of the shop will be made with the safety of the client in mind. Our tours or classes are not canceled for fog, rain or a chilly day. We will cancel if the conditions are not suitable for paddling (lightning, strong winds or extreme weather). In the event of a cancellation, we will contact all participants in a timely fashion.

In order to keep our programs affordable a minimum number of participants may be required. If we are unable to fill a program to a minimum requirement level we reserve the right to cancel the program. For regularly scheduled open enrollment programming, If the shop cancels a course for any reason, you are entitled to a full refund. If you cancel, the shop will do the following: Provided 7 days notice, you will be issued a full refund; Provided 48 hours, we can transfer your payment to another trip; Provided less than 48 hours, you are not entitled to a refund or a transfer of any kind.

For ACA, BCU or Specialty Clinics, A client can cancel and receive a full refund given 30 days notice, minus a $25.00 office fee. You will not receive a refund if you cancel less than 30 days prior of the class date, unless we can fill your spot, in which case you get a full refund minus the $25.00 office fee.